Refund and Return Policy

Built to order, supported with care.

BlackLith homes are large, freight-shipped, often customised products. This policy explains cancellations, returns, repair remedies, and what to do if an issue is found at delivery.

Last updated: June 3, 2026 Evidence required for delivery claims

Custom and Made-to-Order Homes

Most BlackLith homes are built, finished, configured, or packaged for a specific customer. Custom selections may include layouts, flooring, bathroom options, kitchen packages, cabinets, countertops, wall panels, finishes, or other project-specific choices.

Because these homes are customised and freight-shipped, returns are generally not available after production begins except where required by law or where BlackLith approves a written exception.

Cancellations

Cancellation requests must be sent to iblacklith@gmail.com as soon as possible.

  • Before production begins: BlackLith may approve cancellation. Any refund may be reduced by payment processing fees, design/admin work, documentation work, reserved materials, or other non-recoverable costs already incurred.
  • After production begins: Orders are generally not cancellable because materials, labour, scheduling, and custom production have already been committed.
  • After shipping release or freight booking: Cancellation is generally not available. Freight, port, documentation, storage, redirection, or return freight costs may be the buyer's responsibility if a special exception is approved.

Returns

Due to the size, shipping method, installation requirements, and customised nature of prefab homes, BlackLith does not accept standard returns like small retail products.

If BlackLith approves a return exception in writing, the buyer may be responsible for inspection costs, disassembly, repacking, export/import paperwork, freight, port charges, storage, customs, duties, taxes, repair/restocking costs, and any loss in value caused by use, installation, modification, or damage.

Delivery Damage or Manufacturing Defects

If damage or a manufacturing defect is identified, BlackLith's preferred remedy is repair, replacement parts, service coordination, or another reasonable corrective solution under the Warranty Policy.

  • Photo and video evidence should be captured at the time of delivery before installation, modification, or use.
  • Evidence should show packaging condition, container condition, visible damage, serial/order details if available, and close-up and wide-angle views.
  • Claims should be sent as soon as possible, ideally within 48 hours of delivery, so freight and manufacturing evidence can be preserved.
Covered delivery or manufacturing defects may be repaired free of charge under the 3-year limited warranty, subject to the warranty terms and evidence requirements.

Refund Method and Timing

Approved refunds are normally returned to the original payment method when possible. Processing times depend on banks, card networks, payment processors, and any required review.

Refunds may be delayed or reduced if there is an unresolved dispute, chargeback, freight claim, customs issue, incomplete evidence, unpaid balance, or buyer-side cost connected with the order.

How to Request Help

Email iblacklith@gmail.com with your order number, full name, delivery location, issue description, photos/videos, and any delivery paperwork. We will review the case and advise the next reasonable step.