Privacy Policy

Your privacy, handled with care.

This policy explains how BlackLith LLC collects, uses, stores, and protects information when you browse our website, request a consultation, place an order, make a payment, or contact our support team.

Last updated: June 3, 2026 Contact: iblacklith@gmail.com

Information We Collect

We collect information that helps us operate the website, prepare accurate quotations, process orders, coordinate shipping, and support customers.

  • Contact details such as name, email address, phone number, shipping address, and billing details.
  • Order details such as selected home model, customisation choices, pricing, deposit status, final payment status, shipping status, and delivery information.
  • Support information such as emails, questions, documents, photos, delivery evidence, warranty requests, and production media communications.
  • Basic technical information such as browser type, device type, IP-related location signals, pages visited, and website performance data.

How We Use Information

We use customer information only for business purposes connected to BlackLith products and services.

  • To respond to inquiries and prepare quotations.
  • To process deposits, final payments, invoices, order records, and receipts.
  • To confirm custom selections, production requirements, shipping details, and delivery timelines.
  • To provide order tracking, production media, warranty service, repair coordination, and customer support.
  • To improve website reliability, fraud prevention, security, and customer experience.

Payments

BlackLith uses third-party payment infrastructure such as Stripe for secure payment processing. We do not store full card numbers, card security codes, or complete bank-card credentials on our website.

Payment providers may collect and process payment data according to their own security and privacy practices. We may receive transaction references, payment status, receipt links, and limited payment metadata needed to verify and support an order.

When We Share Information

We do not sell customer personal information. We may share information only when reasonably necessary to complete the transaction or operate the business.

  • With payment processors for payment handling and fraud checks.
  • With manufacturing, logistics, freight, customs, or delivery partners to complete production and shipping.
  • With technical service providers such as hosting, database, analytics, email, and security tools.
  • When required by law, legal process, tax obligations, fraud prevention, or enforcement of our terms.

Data Security and Retention

We use reasonable administrative, technical, and operational safeguards to protect customer information. No internet system is perfectly secure, but we work to limit access to information to people and systems that need it for legitimate business purposes.

We keep order, payment, shipping, warranty, and support records for as long as needed to complete service, meet accounting or legal obligations, resolve disputes, and maintain warranty history.

Your Choices

You may contact us at iblacklith@gmail.com to request access, correction, or deletion of information where legally and operationally possible. Some records may need to be retained for payment, tax, warranty, legal, security, or dispute-resolution purposes.

Note: If you ask us to delete order records before an active order or warranty request is complete, it may limit our ability to provide service, tracking, repair support, or warranty verification.